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Start for FreeLouise Durussel
Pathways Operations Manager @Amazon
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WORK HISTORY
Pathways Operations Manager @Amazon
DTW3- Romulus, MI, US
Conducted Serious Incident (SI) Near Miss investigation, resulting in 10 action items to enhance monitoring of contractor training compliance and improve safety at Powered Industrial Truck (PIT) refueling stations.• Built and championed adoption of an accountability program resulting in over 4K coaching conversations across safety, standard work, and quality metrics, driving significant year-over-year safety improvements with a RIR reduction of 6.5 and FAIR improvement of 43.4.• Established standardized operating models, audit controls, and performance governance driving an 18.5% reduction in Load Quality Defect Rate and 11.8% wasted load reduction.• Developed and implemented building-wide quality training, launching new processes and introducing improved tracking systems, resulting in 73.1% reduction in late shipments by Q2 end.• Designed and implemented standardized training curriculum and real-time auditing protocols that engineered an 18.5% reduction in Load Quality Defect Rate and 11.8% decrease in wasted loads.• Led root cause analysis and remediation of a Serious Incident Near Miss, resulting in 10 strategic action items to enhance contractor training, compliance, and operational risk controls.• Optimized labor planning to address night shift labor gaps by restructuring the shift scheduling model for Flex AAs (55% of associates), resulting in 2.2K additional labor hours (66% increase).
EDUCATION
Saginaw Valley State University
Bachelor of Science (B.S.), Biology
Michigan State University - Eli Broad College of Business
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
Delta College
Associate of Arts (A.A.), General Studies
SKILLS
ABOUT LOUISE DURUSSEL
As an accomplished Operations Leader, I bring a unique blend of healthcare compliance and Amazon operations experience to the table. Currently serving as a Pathways Operations Manager at Amazon DTW3 AMXL since 2024, I focus on quality improvement and safety protocols. My Amazon journey began with an internship at ONT5 in 2021, followed by a role as Pathways Operations Manager at DTW1 ARS from 2022 to 2024. Prior to Amazon, I built a strong foundation in healthcare compliance, working as a Cytology Lab Assistant at Beaumont Health (20••••20) and holding various positions at Versiti, including Hospital Services Supervisor (20••••18) and Lab Tech II/Lab Educator (20••••15). My educational background includes an MBA in Supply Chain Management from Michigan State University (2022) and a BS in Biology and Chemistry from Saginaw Valley State University (2013). Throughout my career, I have demonstrated a track record of reducing quality defects and waste by double digits, managing large teams of 250+ indirect reports, implementing process improvements that save thousands of work hours annually, leading $20M annual operations in the healthcare sector, and consistently improving safety metrics and compliance programs. This diverse background uniquely positions me to excel in roles that require a strong understanding of both operational efficiency and regulatory compliance.
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