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Logan Griedl
Director, Engagement Delivery @Salesforce
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WORK HISTORY
Director, Engagement Delivery @Salesforce
EDUCATION
Metro State University
Bachelor of Science - BS, Management Information Systems
University of Wisconsin-Eau Claire
General Studies
ABOUT LOGAN GRIEDL
Logan Griedl is an accomplished and creative IT professional with 13+ years of experience both on the business and IT side of organizations in varying roles including: stakeholder, business analyst, tester, solution engineer, project manager, and scrum master. Demonstrated ability to learn and apply new tools, skills and business functions over the last 10 years covering Human Resources, Electric Distribution, Legal, and Customer. Astute relationship management skills enabling the ability to build quick rapport and credibility with stakeholders and peers. Some of Logan’s Accomplishments include:• Customer Engagement Platform & Customer Connection BPM(in-progress)• Operational Readiness Project Artifact & Adoption• HR Analytics and Visualization Strategy• Leading and Partnering with vendors on SOW and Implementation (West, BillMatrix, OCTanner)• Increasing Xcel Energy’s IVR Call Containment to 60% while maintain Customer Sat Scores• Selected & Completed Xcel Energy Leadership Development Program
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