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Lisania Bento

Sr Program Manager @Gen

Dublin, IE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2020 — Present

Sr Program Manager @Gen

Dublin, IE

Working in an environment where teams often have competing priorities, successfully managed a program ensuring the on-time delivery of high-quality services. Lead globally distributed, cross-functional teams spanning Product Engineering, Product Management, Legal, Support, and external partners to enhance customer support excellence while driving significant cost efficiencies.

EDUCATION

1998 — 2003

Universidade São Judas Tadeu

College, Computer Engineering

2011 — 2012

FGV - Fundação Getulio Vargas

Master of Business Administration (MBA), Business Administration and Management, General

2006 — 2008

Instituto Tecnológico de Aeronáutica - ITA

Master Degree - Pos Graduaçao, Computer Engineer - A.I.

1994 — 1996

ETESP - Escola Técnica Estadual de São Paulo

High School, Electronic

SKILLS

Call CentersTelecommunicationsEscalation ManagementCiscoItilProject CoordinationPmiStorageCloud ComputingTeam CoordinationCross-Functional Team LeadershipAttendanceIncident HandlingPatienceSecurityTechnology EvaluationCustomer LoyaltyCisco TechnologiesPerformance MetricsBrand LoyaltyLinuxPre-SalesTechnical TrainingEnglishCustomer SatisfactionSalesforce.comRoutersPrioritizationManagementTeam BuildingKnowledge BaseProject ManagementCustomer DrivenVoipData CenterActive DirectoryHardwareBillingCall CenterNet Promoter Score

ABOUT LISANIA BENTO

A detail-oriented and process-driven Senior Program Manager with an MBA, Computer Engineering background, and 27 years of experience leading complex, cross-functional initiatives. Proven track record of delivering high-impact product and operational programs from initiation to completion, consistently exceeding business goals. An expert in navigating ambiguous environments with competing priorities, fostering collaboration, and driving a culture of continuous improvement to enhance product delivery, optimize operations, and grow the business.

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