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Kushal Kapoor
Director of Sales and Marketing @Holiday Inn
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WORK HISTORY
Director of Sales and Marketing @Holiday Inn
Erlanger, KY, US
Lead overall sales and marketing strategy to drive room revenue, group business, and banquet/catering salesDevelop and execute annual sales plans, budgets, and forecasts aligned with ownership and brand goalsProactively solicit and manage corporate, group, SMERF, airline, and transient businessMaintain and grow key accounts through relationship management, contract negotiations, and account reviewsOversee group sales process from initial inquiry through contracting, room block management, and event executionCollaborate closely with Operations, Food & Beverage, and Revenue Management to maximize total hotel revenueAnalyze STR reports, market trends, and competitive set data to adjust pricing and sales strategiesManage online presence, brand compliance, promotions, and local marketing initiativesConduct site inspections, sales calls, trade shows, and networking events to increase market visibilityLead, train, and motivate the sales team while setting clear performance goals and accountability standardsPrepare and present weekly, monthly, and quarterly sales and revenue reports to ownership and managementEnsure compliance with IHG brand standards, sales systems, and reporting requirements
EDUCATION
Jindal School of Hotel Management
Higher Diploma , Hospitality Administration/Management
ABOUT KUSHAL KAPOOR
Director of Sales at IHG Hotels - Holiday Inn | Tech-Driven Leader | Building the Future of Hospitality OperationsAbout: From the luxury palaces of India to the competitive resorts of the United States, I have spent over a decade mastering the art of the \"Guest Experience.\" My trajectory, moving from Director of F&B to Director of Sales within the same property, reflects a deep-seated trust from ownership and a proven ability to master both the cost and revenue sides of a multi-million-dollar P&L. I specialize in: Digital Transformation: Replacing manual processes with automated, data-driven tools.Human Psychology: Applying behavioral insights to leadership and sales negotiation. Growth Strategy: Building sustainable corporate partnerships that scale.I am driven by Philotimo and Ikigai, finding purpose through excellence and doing right by the people I lead.
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