Krysten Faulkner
Project Manager, Producer Model Design & Optimization @Allstate
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WORK HISTORY
Project Manager, Producer Model Design & Optimization @Allstate
Develops strategic and operational parameters of test and learn concepts, root cause problem solving techniques. • Collaborates cross-functionally to research, design, test, implement, and scale innovation programs that boost company revenue, enhance UX/CX, and foster long-term customer retention.• Facilitates user acceptance testing and feedback sessions for new technologies, guiding process improvement recommendations based on data and technology efficiency. This ensures Market Sales Associates (MSAs) can focus on production without disruptions from system issues or inefficiencies.• Creates standardized procedures to guide program growth, promotes adherence and accountability. • Lead crucial technology improvements and system migrations for the sales ecosystem to remove barriers to sales process.ProjectsNational General Partnership • Summary: Leveraged an iterative test and learn framework to enable more than 500 Market Sales Associates (MSA) to sell National General, non-standard auto products countrywide. Identified intended outcomes, lead efforts to measure results against Allstate’s business objectives. Program generates over $300k in written premiums per month.Automated Call Distribution Implementation• Summary: Planned, organized, and facilitated a migration of voice systems to enable additional tools including Automated Call Distribution (ACD), Live call listening, and Voicemail. Program has enhanced lead distribution and contributed to faster call resolution for customers. ACD has successfully routed more than leads YTD.MSA Feedback Loop• Summary: Conducted user interviews and analyzed feedback to influence the creation of a new MSA Education program. Outlined program objectives which encompass reducing employee attrition, enhancing sales tools, and aligning stakeholders on key objectives and expected outcomes, fostering clarity and overall alignment.
EDUCATION
Emerson College
Communication Management (MA)
Southern New Hampshire University
Master’s Degree, Communication with concentration in Public Relations
University of Southern Maine
Bachelor of Arts (BA), Communication, General
Syracuse University School of Information Studies
Master of Science - MS, Information Technology
ABOUT KRYSTEN FAULKNER
Business & Data Technology Professional with strong expertise in project management…
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