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Daniel Mathews

Senior Team Leader @Allstate

Roanoke, VA, US
EMAILS
d••••••••@allstate.com
MOBILE NUMBERS
+15•••••••41

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WORK HISTORY

Sep 2003 — Present

Senior Team Leader @Allstate

Roanoke, VA, US

As a leader at Allstate, I’ve had numerous opportunities to grow and develop through stretch assignments. My journey with Allstate began in 2003 in Technology Support. Since 2005, I have specialized in Corporate Escalations, where my team and I work to assist customers, state regulators, and consumer advocacy groups in understanding the enterprise\'s business decisions. We also analyze data and provide actionable recommendations to help the organization proactively address potential future issues.Throughout my career, I’ve held various roles, including individual contributor, business consultant, and cross-functional leader. I am deeply passionate about personal and professional development, striving to perform at a high level while fostering growth in others. I work to inspire and engage my direct reports, encouraging them to bring their best effort to the table.Having gained a comprehensive understanding of Allstate Operations from the ground up, I bring significant functional expertise to my leadership. This foundation has been instrumental in my career progression, allowing me to lead with fairness and empathy.

SKILLS

Change ManagementCall CentersEmployee RelationsInnovationTechnical WritingCustomer ServiceUmbrella InsuranceBusiness Process ManagementRisk ManagementGeneral InsuranceBusiness AnalysisSharepointManagementProject ManagementMicrosoft OfficeConflict ResolutionBehavioral InterviewingPowerpointInsuranceOutstanding People SkillsContact CentersMicrosoft ExcelTeam BuildingProcess ImprovementDevelopment of EmployeesContinuous ImprovementTeam LeadershipPerformance ManagementCall CenterStrategyVisioSoftware DocumentationBusiness Process ImprovementRemotely Managing EmployeesThinking Outside the BoxCareer Development CoachingUser Acceptance TestingMainframeRequirements GatheringProperty & Casualty Insurance

ABOUT DANIEL MATHEWS

Daniel is a motivated professional that pushes himself in all aspects of life. Entering…

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