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Start for FreeKristy Williams
Professional Development Operations Specialist @Imagine Learning
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WORK HISTORY
Professional Development Operations Specialist @Imagine Learning
Manage the scheduling and revenue recognition of regional Professional Development sessions.• Collaborate with internal partners to ensure accurate, efficient, and cost-effective delivery of Professional Development.• Maintain a comprehensive understanding of scheduling and delivery of services in an assigned region with a focus on increasing Professional Development profit margin in collaboration with regional management. • Support the operations within a region including but not limited to providing administrative support, assisting with data tracking and management, and responding to requests for changes to scheduled Professional Development sessions. • Review and manage incoming regional training requests on NetSuite Dashboard in a timely manner to include communication with customers of site readiness and preparation requirements, coordination, and clarification of logistical details, confirmation of purchased services and provisioning, and providing confirmation of session to both external and internal partners while also monitoring travel costs and consultant’s utilization. • Accurately classify and schedule non-revenue Professional Development sessions in order to convey correct and comprehensive data to leadership. • Routinely review and monitor data to ensure its accuracy including delivery of monthly summaries, expiration of services, analysis of return authorizations, and completion of hours purchased with follow-up documentation.• Recommend enhancements and changes to improve the overall quality and breadth of the data available.• Collaborate with regional professional development team to monitor overall client health and identify customers requiring escalation to manager. • Communicate with internal partners and regional teams to confirm and clarify professional development needs, forecast regional delivery needs, proactively evaluate staffing needs based on sales projections, and support large professional development solutions.
EDUCATION
University of Pittsburgh
PA Instructional I Certification
University of Pittsburgh
Bachelor of Arts
Carlow College
Master's Equivalency
SKILLS
ABOUT KRISTY WILLIAMS
Former teacher, current educational technology professional with over 20 years of…
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