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Allen E.

VP of Cx Operations @Imagine Learning

Tempe, AZ, US
EMAILS
[email protected]
MOBILE NUMBERS
+15•••••••37

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WORK HISTORY

Jan 2022 — Present

VP of Cx Operations @Imagine Learning

Chosen to lead a team responsible for the initial, frontline services for our customers, including onboarding, rostering, provisioning, and technical integrations for Imagine Learning platforms and solutions. Directs, expands, and mentors a large, experienced team that supports customers, leads onboarding process improvements and tools to continually improve the customer experience. This team serves as the first services contact for initial implementation set up and is integral to the…

SKILLS

OrganizationSharepointSqlE-LearningSoftware as a Service (Saas)TroubleshootingAccount ManagementIisVisual BasicSaasSoftware DocumentationCustomer Relationship Management (Crm)Technical WritingTcp/IpDevelopment of EmployeesTeam BuildingNet Promoter ScoreInternet Information Services (Iis)Software Project ManagementProject ManagementTechnical SupportVisioLeadershipTestingCustomer ServiceCloud ComputingManagementEnterprise SoftwareDatabasesMicrosoft Sql ServerSoftware InstallationLinuxSalesforce.comAgile MethodologiesVmwareCall Center AdministrationStrategyWindows ServerServersIntegration

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