Krishna Kumar Omar
Head of Quality @Chemco Group
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WORK HISTORY
Head of Quality @Chemco Group
Mumbai, IN
Establishing Comprehensive Quality Systems: Setting up complete benchmarking criteria, Quality Management Systems (QMS), and operational processes for both existing and new plants within the organization. Ensuring these systems are aligned with industry benchmarks and best practices. Certification and Quality System Implementation: Leading the implementation of Food Safety System Certification (FSSC) and ISO systems across all plants, culminating in successful certification by TUV. Establishing robust quality systems tailored to meet the specific requirements of prominent clients such as Bisleri, Nivea, Amazon, Chico, and P&G products. Customer-Centric Complaint Resolution: Interacting directly with customers to proactively address and resolve complaints in a timely manner. Employing root cause analysis methodologies such as 8D, 5W2H, 5WHY, and Fishbone diagrams, along with prioritization matrices, to ensure customer satisfaction and product quality. Quality Management and Audits: Implementing Quality Management Systems (QMS) and measuring their effectiveness through Internal Quality Audits (IQA). Managing 1st party, 2nd party, and 3rd party audits, as well as customer visits, to uphold the highest quality standards. Compliance and Policy Development: Collaborating with the HR department to facilitate SMETA (Sedex Members Ethical Trade Audit) and WCA (Workplace Conditions Assessment) audits and ensuring timely closure of Corrective and Preventive Actions (CAPA). Leading the development and implementation of quality policies, objectives, and quality targets, aligning them with organizational goals.
EDUCATION
Lucknow University
Bachelor in Science
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA) from IMT G.Bad, Opration Management, TQM
INDIAN INSTITUTE OF PACKAGING - IIP
Graduate diploma in Packaging Technology, Packaging Development
Central Institute of Plastics Engineering & Technology (CIPET)
Engineer's degree, Polymer / Plastics Engineering
SKILLS
ABOUT KRISHNA KUMAR OMAR
A seasoned professional with more than 20 years of robust experience in developing and implementing effective quality control, assurance processes and structures in a manufacturing environment, BRC-IOP, ISO9001:2015. ISO22716:2008, BIS, SMETA, EHS, ISO 14001, OHSAS 18001, Six Sigma, SPC, Supplier Quality assurance, Trial & validation, green field Project, Process Enginering, Mould Development, Customer Relationship in packaging & plastic components industry. Monitor and control technical aspects of sales and marketing customer communications; customer satisfaction; technical customer complaints; new product development NPD; R&D as per customer expectations; demands and expansion of business. Training to all new sales, marketing, manufacturing team, Tig, ERP Quality module tech. Support implementation etc. Skilled in QDMS (Quality documentation management System), customer visit, customer audits, third party audits, Customer Matrix, expectations and the risks of their products, Annual Product review to ensure performance & quality using mistake proofing Poka-yoke technique. Gained exposure to reduce online rejection by using why-why Analysis, DMAIC, 8D and 7QC Tools.Expertise in reviewing entire customer problems, internal NCS, supplier problems, APQP, PFMEA to improve processing of parts. Fully conversant with IS, ISO, ASTM, BS & EN norms. Experience of working with various multinational prestigious certification organizations & clients’ e.g. TUV, Intertek, RELIANCE, RBIL, P&G, HUL, GSK, Dabur, J&J, Ranbaxy, CIPLA, Emami, Dr. Reddy, Amway Glenmark, HRI, Lotus, Vinni, SONY, MKM, TDK Projects etc.
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