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Kirsten Vitela
Customer Service Manager (with Compass Group) @Canteen North America
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WORK HISTORY
Customer Service Manager (with Compass Group) @Canteen North America
Dallas-Fort Worth, TX, US
Built and nurtured strong client relationships as the primary point of contact for key decision-makers at major corporations (e.g, Amazon, Walmart, Home Depot, Kohl\'s, Kroger, Walgreens) and small businesses, ensuring prompt resolution of their needs and fostering long-term partnerships, all while managing communication remotely.• Led a remote team of drivers by setting clear expectations and providing daily updates through digital platforms, which significantly improved performance and motivated even the lowest-performing team members.• Streamlined administrative processes such as driver performance reporting, work order management, and policy documentation by leveraging remote collaboration tools to enhance efficiency and accuracy.• Customized and optimized planograms for various client markets using virtual design tools to align with business goals, resulting in increased client satisfaction and better market fit.• Developed and executed remote strategies to drive business success, employing digital communication and management techniques to inspire and motivate team members, leading to improved productivity and performance.
EDUCATION
Rockwall High School
High School
Collin College
Associate of Science (A.S.)
Texas Woman's University
Bachelor’s Degree
University of North Texas
Master’s Degree
ABOUT KIRSTEN VITELA
Customer Experience Manager with over five years of experience in elevating client…
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