Kirill Yakovlev
Data and AI Leader | AI | Machine Learning | Cloud | Strategic Planning and Execution | Digital Strategy | Agile
- Role
- AVP, Customer Experience & Servicing at Saks Global
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Kirill Yakovlev
Little did I know that when I came to the United States after playing professional basketball in Russia that I would become Senior Vice President – Data Science for a Fortune 500 bank. Throughout my career, I have been known for six things:⇨ The ability to pivot at a moment’s notice⇨ Developing high-performing teams from the ground up⇨ Using analytics to drive revenue⇨ Creating innovative solutions to complex problems surrounding big data, machine learning, and artificial intelligence⇨ An expert in the finance, banking, and lending industries⇨ Having an exceptionally high EQ My career path has taken me from an entry-level Statistical Consultant at Equifax, to a Senior Vice President for Fifth Third Bank. I have had many successes along the way, including:⇨ Salvaged a struggling multi million dollar contract with a cruise lines where the customer-experience solution was patented, had 3 white papers written about it and received the Capgemini Innovative Solution of the Year award⇨ Developed the first-of-its-kind onshore/offshore business model from the banking and lending consumer analytics team at Equifax – this model served as the basis for the rest of the enterprise which ultimately saved the company over $1.5M annually ⇨ Built the entire data science department from scratch at Fifth Third Bank – as a result of the work surrounding data science While I’ve had tremendous success at an executive data science leader, I am proud most of the relationships I’ve built and the trust that others have in me. My roll-up-your-sleeves attitude, pragmatic approach, analytical nature, and self-motivated demeanor has elevated my career, enhanced the brand of my company, and improved those around me.
Experience
AVP, Customer Experience & Servicing
Sep 2021 — Present · New York, NY, US
Build Data/Analytics/Machine Learning Capabilities from scratch for Contact Center to drive cost optimization and to create seamless customer experience• Data driven transformation from predominantly voice to Omni Channel Contact Center• Dedicated Contact Center data acquisition, ETL, reporting, dashboarding and ML; removed third party dependencies; savings of $1.2MM annually.• Intelligent routing to non-voice and self-service channels; saved over 4MM in 2022 • Salesforce | AWS Connect | Snowflake | Medallia | ContactLens | NiceIncontact | Looker• Participant of AWS:reInvent 2022: focus on Connect Platform and ContactLens data solutions
Education
University of Tennessee, Knoxville
Doctor of Philosophy - PhD
University of the Cumberlands
Bachelor of Science, Mathematics and Computer Information Systems
Skills
- Hadoop
- Sas
- Risk Management
- Statistical Modeling
- Sas Programming
- Predictive Modeling
- Analytics
- Credit Scoring
- Probability
- Project Management
- Economics
- Numerical Analysis
- Data Mining
- Optimization
- Data Analysis
- Segmentation
- Resource Management
- Statistics
- Analysis
- Predictive Analytics
- Financial Modeling
- Quantitative Finance
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