Henry Sardina
Associate Vice President of Customer Service, Saks Global @Saks Global
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WORK HISTORY
Associate Vice President of Customer Service, Saks Global @Saks Global
EDUCATION
Miami Dade College
Business Administration and Management, General
SKILLS
ABOUT HENRY SARDINA
Experienced Contact Center Expert with a demonstrated history of working in multiple industries. Skilled in Negotiation, Management, Developing, and Sales. Extensive experience managing multiple BPO vendor relationships across various locations.I have over 15 years of operational experience, specializing in process optimation and strategy planning. I\'ve launched over 10 call centers in 5 different countries—most of these coming from offshore vendor companies and, most recently, work from home. I firmly believe that just because something was done a certain way, we can find a better, faster, or more cost-effective way to do it. I look for ways to optimize and improve every aspect of my operation while keeping the customer at the center. I make data-driven decisions, and I\'m not afraid to fail. If we are to fail, I would rather we fail fast and learn from our mistakes.
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