Kiran T.

IT Support Technician - Leipzig @Navitas

Responsible for managing day-to-day IT support, including monitoring, installation, configuration & diagnosis of all hardware/software faults across the campus.\\\\n\\\\nAssess, investigate all requests and resolve. Offering a high quality IT support and advice to all staff within the Navitas business units in Europe with a focus on the Lancaster Leipzig Campus.\\\\n\\\\n•Monitoring, receiving, and responding to relevant Service Desk incidents & requests.\\\\n•Responding to any 2nd line requests from the Navitas UPE IT Team.\\\\n•Meeting and exceeding the required business SLAs\\\\n•Developing and maintaining automated imaging and installation procedures (Azure Intune)\\\\n•Investigating, resolving hardware and software faults across operating systems, hardware, telephony, printing and peripherals within the Navitas business units in Europe\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n