Kevin Kopco
Solutions Engineering Leader transforming Unified Communications and Contact Center applications. 4x Salesforce Certified Professional
- Role
- Solutions Engineer at NiCE
- Location
- Carlsbad, CA, US
- LinkedIn followers
- 500 followers
About Kevin Kopco
Strategic, results-oriented Senior Solutions Architect, Sales Consultant, Solutions Engineer, Manager, Director with a track record of driving digital transformations for businesses across diverse sectors. With over two decades of experience, adept at converting customers to cloud-based Unified Communications and Contact Center solutions, enhancing agent and customer experiences. Proven success in managing sales engineering teams, developing performance plans, and fostering growth, resulting in multimillion-dollar sales achievements. Recognized for top contributions, including Presidents Club recipient and Elite trip awardee. Skilled in federal and commercial sales, leading telecommunications strategies, and architecting solutions for government agencies and commercial customers.Specialties;Telephony, Contact Center, Unified Communications, Video, Customer Experience, Artificial Intelligence
Experience
Solutions Engineer
Jul 2024 — Present · Carlsbad, CA, US
As a trusted advisor I educate customers migrating from premise based to cloud platforms specializing in Contact Center solutions, and Customer Experience transformations. I led the technical side of the sales cycle. I deliver POV\'s, responded to RFP\'s, provided personalized demos while attaining revenue contribution targets.
Education
Montgomery College
A.A., General Studies
1994 — 1996
Salisbury University
B.A., Communication Arts
1996 — 1997
Skills
- Unified Communications
- Tcp/Ip
- Troubleshooting
- Avaya
- Wireless
- Routing
- Voice Mail
- Sales Engineering
- Pre-Sales
- Telecommunications
- Ivr
- Cloud Computing
- Switches
- Telephony
- Wan
- Routers
- Vendor Management
- Contact Centers
- Solution Selling
- Cisco Technologies
- Ethernet
- T1
- Leadership
- Cti
- Networking
- Call Centers
- Ip
- Vpn
- Isdn
- Mpls
- Network Design
- Sip Trunking
- Tdm
- Pbx
- Call Center
- Network Security
- Sip
- Product Management
- Voip
- Channel Partners
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