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Sr Implemenation Manager @Rightway
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WORK HISTORY
Sr Implemenation Manager @Rightway
Managing end-to-end onboarding of clients to Rightway’s PBM and care navigation platforms- Coordinating cross-functional teams (data, engineering, clinical, operations) to deliver client-specific configurations- Ensuring high data accuracy during migration (eligibility, claims, prior authorizations)- Leading client communications and training during implementation- Driving timelines and ensuring client satisfaction during go-live- Tracking metrics like on-time delivery, data integrity, and client satisfaction scores.
EDUCATION
Bristol Community College
Associate of Science (A.S.), Computer Forensics
Diman Regional Technical Institute
High School Diplmoa, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Champlain College
Bachelor of Science (B.S.), Computer Forensics and Digital Investigations
SKILLS
ABOUT KEVIN SOUZA
Results-driven Implementation Project Manager with extensive experience in healthcare, reverse logistics, and operations management. Proven ability to lead cross-functional teams in delivering complex initiatives, improving processes, and enhancing call center performance. Expertise includes production oversight, contact center operations, vendor management, and stakeholder collaboration. Skilled at navigating full project lifecycles in dynamic, highly regulated environments to ensure successful delivery and client satisfaction. Holds a B.S. from Champlain College and brings a strong focus on operational efficiency and strategic project execution to drive business growth and innovation.
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