Kevin Souza
Sr. Implementation Manager at Rightway
- Role
- Sr Implemenation Manager at Rightway
- Location
- Cranston, RI, US
- LinkedIn followers
- 500 followers
About Kevin Souza
Results-driven Implementation Project Manager with extensive experience in healthcare, reverse logistics, and operations management. Proven ability to lead cross-functional teams in delivering complex initiatives, improving processes, and enhancing call center performance. Expertise includes production oversight, contact center operations, vendor management, and stakeholder collaboration. Skilled at navigating full project lifecycles in dynamic, highly regulated environments to ensure successful delivery and client satisfaction. Holds a B.S. from Champlain College and brings a strong focus on operational efficiency and strategic project execution to drive business growth and innovation.
Experience
Sr Implemenation Manager
Jun 2025 — Present
Managing end-to-end onboarding of clients to Rightway’s PBM and care navigation platforms- Coordinating cross-functional teams (data, engineering, clinical, operations) to deliver client-specific configurations- Ensuring high data accuracy during migration (eligibility, claims, prior authorizations)- Leading client communications and training during implementation- Driving timelines and ensuring client satisfaction during go-live- Tracking metrics like on-time delivery, data integrity, and client satisfaction scores.
Education
Bristol Community College
Associate of Science (A.S.), Computer Forensics
2007 — 2011
Diman Regional Technical Institute
High School Diplmoa, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
2003 — 2007
Champlain College
Bachelor of Science (B.S.), Computer Forensics and Digital Investigations
2011 — 2014
Skills
- Teamwork
- Team Management
- Remote Access
- Forensic Analysis
- Logistics Management
- People Skills
- Coaching Staff
- People Development
- Communication Skills
- Paraben
- Typing
- Network Forensics
- Writing
- Team-Oriented
- Team Leadership
- Management
- Team Building
- Linux
- Call Centers
- Mobile Forensics
- Computer Forensics
- Job Coaching
- Ftk
- Encase
- Organization
- Key Performance Indicators
- Digital Forensics
- Professional Responsibility
- Social Skills
- Highly Responsible
- Unix
- Customer Service
- Tcp/Ip
- Customer Insight
- Windows
- Forensic Accounting
- Social Media
- Supervisory Skills
- Interviews
- Program Management
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