Kevin Koepke
Manager, Strategy & Operations @Phh Mortgage
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WORK HISTORY
Manager, Strategy & Operations @Phh Mortgage
Mesa, AZ, US
EDUCATION
Arizona State University
Coursework in Computer Information Systems
ABOUT KEVIN KOEPKE
Seasoned Operations & Strategy Leader with 17+ years in financial services and mortgage servicing, leading high-performing teams in contact center technology, workforce management, and process transformation. Skilled at scaling operations across thousands of associates, I’ve built, coached, and developed teams that drive measurable impact — from reducing audit findings by 100% to delivering multimillion-dollar FTE savings.Known for aligning people, process, and technology, I bring expertise in telephony optimization, decision engines, compliance frameworks (CFPB, OCC, FNMA, FHA), and analytics (SQL, Tableau, Power Query). My passion is leading diverse teams to solve complex problems, improve efficiency, and elevate customer experience in highly regulated, high-volume environments.Open to leadership and single contributor roles in Strategy, Operations, Contact Center Technology, or Workforce Optimization across financial services, insurance, and fintech.For a full version of my resume, please reach out to me on LinkedIn.
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