Kent Smith
Leading Catastrophe Operations with Expertise in Claims Management and Customer Service
- Role
- Quality Assurance Specialist at Pilot Catastrophe Services
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Kent Smith
As the Director of Catastrophe Operations at Frontline Insurance, I lead a team of professionals in reviewing and managing large loss claim files. With over 3 years of experience in this role, I have developed strong skills in leadership, claim handling, and customer service. I am passionate about providing a positive customer experience and ensuring that claims are handled efficiently and fairly. I also have a background in psychology, which helps me understand the emotional and psychological aspects of claims management. My goal is to continue to grow and learn in this field, and to contribute to the success of the organization as a whole.
Experience
Quality Assurance Specialist
May 2025 — Present
Education
Middle Tennessee State University (MTSU)
PSYCHOLOGY
1982 — 1987
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