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KB

Katie Bancroft

Technical Account Manager Int @Blue Yonder

Newbury, GB

EMAILS

k••••••••@blueyonder.com

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2020 — Present

Technical Account Manager Int @Blue Yonder

Bracknell, GB

SKILLS

Staff DevelopmentStaff ProgressionService Desk ManagementStaff RetentionService DeskHelp Desk SupportCall CentersTeam LeadershipStaff TrainingTroubleshootingIT Service ManagementManagementTechnical SupportIncident ManagementProcess ImprovementDisaster RecoveryTeam MotivationProblem SolvingSystem AdministrationContinuous ImprovementCustomer SatisfactionSoftware DocumentationHardwareSoftware InstallationOperating SystemsMobile DevicesManaged ServicesSlaChange ManagementService DeliveryProblem ManagementKey Performance IndicatorsPerformance AppraisalHigh Performance TeamsFirst Time FixCustomer SupportCustomer ServiceProject DeliveryCloud ComputingSaas

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ABOUT KATIE BANCROFT

Technically aware, communicative and diligent Technical Account Manager, also possessing…

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