Kathy S.
Vice President Operations @Fifth Third Bank
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WORK HISTORY
Vice President Operations @Fifth Third Bank
EDUCATION
University of Phoenix
Master of Business Administration (MBA)
California State University, Northridge
Bachelor of Arts - BA
ABOUT KATHY S.
As the Vice President of Operations at Dividend, I am responsible for overseeing and optimizing the underwriting, quality assurance, call center, and complaints functions, and ensuring compliance with regulatory and industry standards. With over two decades of experience in financial services operations, I have the skills and knowledge to manage complex and dynamic processes, mitigate risks, and enhance efficiency and performance.My mission is to create and foster best-in-class policies, practices, and teams that deliver outstanding results and customer satisfaction. I have a proven track record of rethinking and enhancing operations, driving growth, and implementing change management principles to achieve company initiatives. As a leader, I value collaboration, innovation, and excellence, and I empower my staff to excel in their roles and contribute to the organization\'s success.
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