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Katarzyna Galas-Stelmaszczyk
Organizational Change Management Senior Learning Lead @Seargin
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WORK HISTORY
Organizational Change Management Senior Learning Lead @Seargin
Wrocław, PL
Responsible for assessing training needs, designing strategic learning plans, and coordinating with internal stakeholders and external vendors to develop, deliver, and sustain impactful learning solutions across global teams. I lead the end-to-end lifecycle of learning initiatives—from analysis and design to implementation and continuous improvement—ensuring alignment with business goals and compliance standards.In parallel, support Organizational Change Management (OCM) efforts for one of the world\'s largest pharmaceutical companies. This includes planning, executing and managing a complex change initiative that supports a large-scale transformation. I actively contribute to stakeholder alignment, change impact assessments, readiness planning, communication strategies, and adoption tracking.By integrating learning and change strategies, I ensure that both individuals and teams are not only informed but empowered to adopt new tools, systems, and ways of working—driving successful, sustainable change in a highly regulated, fast-evolving industry.
EDUCATION
University of Wroclaw
Bachelor of Arts (B.A.)
Uniwersytet im. Adama Mickiewicza w Poznaniu
Magister (Mgr)
Uniwersytet im. Adama Mickiewicza w Poznaniu
Master of Arts (M.A.)
ABOUT KATARZYNA GALAS-STELMASZCZYK
I’m a seasoned professional with experience in Customer Success, Change Management, Process Optimization, Knowledge & Learning Management, and Service Delivery, with a strong focus on cloud platforms and IT services. I bring hands-on experience across AWS, Azure, Google Cloud, Salesforce, ServiceNow, managing complex client relationships, resolving escalations and uncovering upsell opportunities. My approach blends proactive problem-solving, data-driven decisions and a customer-first mindset to drive retention, satisfaction, and long-term value. As a Change Management leader, I drive cross-functional initiatives that prioritize the human side of transformation. From stakeholder engagement and readiness planning to training and communication, I ensure that change is not only implemented—but embraced and sustained. In Knowledge & Learning Management, I build scalable frameworks and self-service ecosystems that empower teams and customers alike, promoting continuous learning, faster onboarding, and operational efficiency. Outside of work, I’m a passionate backpacker, experienced in planning and logistics—strengthening my adaptability, resourcefulness, and decision-making in high-pressure environments. Key Strengths: Customer Success & Account Management – Building long-term relationships and ensuring seamless service delivery Process & Knowledge Optimization – Driving efficiency and fostering continuous learning Service Delivery & Risk Management – Leading teams to meet SLAs and proactively mitigate risks Collaboration & Leadership – Creating high-performing, cross-functional teams Change Strategy & Execution – Leading structured change plans aligned with business goals Stakeholder Engagement & Communication – Building trust through transparent, targeted messaging Resistance & Readiness Management – Identifying barriers and supporting teams through transition Training, Coaching & Enablement – Equipping teams for new ways of working Process Improvement & Agility – Driving adoption through iterative improvement Measurement & Impact Evaluation – Tracking success with data and refining approaches With a unique blend of customer-centric strategy, operational insight, and change leadership, I deliver results that enhance experience, improve performance and support business growth. Skills: Crisis Management | Change Management | Resource Management | Adaptability | Problem-Solving | Agile | ITIL | Six Sigma | Customer Retention | Customer Success & Relationship Management | Project Management | Coaching & Mentoring | Leadership
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