Kaitlyn Morrell
Hx Client Success Manager @Press Ganey
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WORK HISTORY
Hx Client Success Manager @Press Ganey
I collaborate with healthcare leaders and senior client stakeholders as a trusted partner, focused on driving adoption, retention, and long-term value from SaaS solutions. I own the overall health of my accounts, ensuring clear communication, proactive follow-through, and a strong client experience across implementations, support needs, and escalations.I use client health metrics and usage data to identify risk and growth opportunities early, supporting successful renewals, churn reduction, and account expansion. I collaborate closely with cross-functional teams across product, growth, delivery, and support to resolve complex issues, support discovery conversations, and align solutions to evolving clinical, operational, and business goals.
EDUCATION
Pacific Lutheran University
Bachelor of Arts
Pacific Lutheran University
Bachelor of Musical Arts and Bachelor of Arts
Pacific Lutheran University
Bachelor of Musical Arts
Marylhurst University
Master of Business Administration (M.B.A.)
ABOUT KAITLYN MORRELL
CSM driving product adoption, operational excellence, and measurable business impact. Trusted advisor with 15+ years of experience partnering with complex and highly regulated organizations to optimize solutions, strengthen stakeholder relationships, and improve retention and growth. Known for leading client journeys post-launch, translating data into actionable insights, and collaborating cross-functionally to deliver scalable, customer-centered outcomes.
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