Alan Palmer

Solution Director, Member Experience - Health Plan @Press Ganey

Birmingham, AL, US

Being a Subject Matter Expert of our Member Experience solution and demo the solution to prospects. Offer thought leadership on industry trends, regulatory changes, and customer expectations to align strategy with market needs. Partner with sales team on sales cycle. Provide insights and strategic direction to address emerging challenges and opportunities within the payer landscape. Lead and inspire clients. Based on an understanding of their needs, set forth a vision for what is possible by leveraging Press Ganey’s suite of Member Experience solutions. Be a student of the business. Exhibit strong knowledge about top problems clients are trying to solve and how Press Ganey’s Member Experience solutions are uniquely positioned to meet those needs. Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Act as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome. Lead RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables.Lead contract negotiation discussions. Make sales presentations to customers and prospects at all levels.Highlight benefits and competitive advantages of solutions to facilitate client and prospect understanding. Use of Salesforce.com as a critical business tool.Maintain a real-time understanding of the competitive landscape. Maintain ongoing calls and communication with sales team to ensure tight alignment on growth pursuits, including ongoing 1:1 meetings and adherence to Salesforce reporting and dashboards.

University of Alabama at Birmingham

MSHA

University of Alabama at Birmingham

MBA

Hampden-Sydney College

B.A.