Carlos Eduardo L. de Camargo

WORK HISTORY

EDUCATION

ABOUT CARLOS EDUARDO L. DE CAMARGO

With over 14 years of experience in the IT industry, I\'ve always pursued new challenges and technologies. I have a vast experience in IT Governance, ServiceNow, as well as Risk and Compliance.Throughout my career, I played the roles of: IT Coordinator/Manager, Governance SME/Specialist, ServiceNow Consultant/Architect.Delivered very successful and strategic projects, that brought now just revenue, but a whole new experience to the business and its stakeholders, a few examples: Implemented a new Self-Service Service Portal that reduced the amount of L1 calls in 80%(2014) Implemented a new KCS-based model that extended to the business so they could find their issue in the Knowledge Base and request an automated solution (2015) Participated in the Sales phase of a new big project (Global), designed the Governance solution, and delivered it to the Steady State phase as a Service Delivery Manager (2016) Played the role of a Governance SPOC for a new Global project, bringing together different cultures, ideas and needs, creating a Governance model that works (to this day!) for everyone (2017) Created a new initiative, Customer Experience focused, to make IT and Business talk the same language and achieve common goals (2018) Wrote strategic RFPs to attend the IT area, following up with them until the end of the cycle (2019) Pandemic stroke, the world was changing fast, concerns were rising through the roof, and amongst all that, I played the role of a Process Specialist to my first ServiceNow implementation project, a platform (of the platforms!) that I was just learning and would later fall in love with (2020) Delivered a big ITIL Assessment project, redesigning some processes and helping my client on how to improve their maturity, as well as studying and assisting the ServiceNow team (2021) Played the role of a Project Coordinator and delivered a big carve-out project to one of our main clients, whilst still progressing with ServiceNow (2022) Now as part of the ServiceNow CoE, I was playing the role of a Governance SME and ServiceNow Consultant to one of the biggest companies in Brazil to design a new solution based on ServiceNow CSM to replace their current backoffice solution (2023) Currently playing the role of a Governance Specialist, focused on ServiceNow and improving everyday!Writing this section was a true pleasure, to look back and remember just a fraction of everything I\'ve experienced so far.Let\'s connect!K••••••••@hotmail.com+55 (11)