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Start for FreeAdriana Pereira Barretto Faria
Solutions Consultant @Genesys
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WORK HISTORY
Solutions Consultant @Genesys
Responsible for providing pre-sales technical support for the development and implementation of complex products, applications, services, and solutions related to Genesys. In-depth technical knowledge of Genesys\' products and services and communication of this knowledge to non-technical customers, identify pain points in the customers\' current operations and prescribe product-based solutions, and advise on complex system integration activities. Activities include- Preparing and developing technical presentations to explain the organization\'s products and services- Collaborating with sales teams to understand customer needs and provide sales support- Providing pre-sales technical support for the development and implementation of complex products, applications, services, and solutions- Identifying, developing, and customizing applications/systems architecture or process designs for integration of customer\'s very large complex technology solutions and integrating architecture- Identifying areas for improvement in customer processes and effectively prescribing solutions- Supporting sales teams during the project/solution contracting phase.
EDUCATION
Universidad Politécnica de Madrid
Bachelor of Science - BS, Materials Engineering
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP
Bachelor of Technology (BTech), Tourism and Travel Services Management
FEI
Bachelor of Science - BS, Materials Engineering
ABOUT ADRIANA PEREIRA BARRETTO FARIA
With a diverse background, I combine my managerial skills and business acumen with my technical knowledge to achieve optimal results with the team I am part of, aligned with the company\'s commercial vision. My goal is to promote operational excellence and ensure customer satisfaction.Fluent in Spanish, Portuguese and English.Experienced in diverse markets, working with customer service, B2B and B2C initiatives with Latin American, Asian and European markets.
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