Justin Y.
Technical Relationship Manager @IGEL Technology
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WORK HISTORY
Technical Relationship Manager @IGEL Technology
Orlando, FL, US
ABOUT JUSTIN Y.
Customer Success & SaaS Leader | Driving Enterprise IT Outcomes at Scale I bring 15+ years helping Fortune 500 organizations adopt, optimize, and scale SaaS, cloud, and VDI solutions. Across healthcare, finance, and federal, I’ve led programs that accelerate adoption, reduce friction, and connect technical strategy to real-world results. Today I support enterprise accounts serving users, delivering onboarding and enablement that expanded adoption by seats. I work with engineering, sales, support, and customer leadership to align roadmaps, run business reviews, and drive renewals and growth. Focus Areas: Customer Success strategy, SaaS adoption, onboarding & enablement, executive alignment, renewal & expansion, workflow automation (PowerShell, Bash), account health & engagement Toolset: AVD, IGEL OS, Horizon, Citrix | Supporting Epic & healthcare workflows Recent Wins: Driving a 20%+ expansion with a major healthcare customer that doubles product adoption | License growth tied to realized customer value | Automation that sped adoption and improved support metrics Speaker: Disrupt 2024 — Optimizing Healthcare Virtual Environments
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