Joshua Zachary

Operations Strategist @Cermati

Jakarta, ID

Cermati.com is a leading financial technology (fintech) startup based in Indonesia which simplifies the process of finding and applying for financial product such as credit card, loan, and insurance by bringing everything online.Responsibilities:• Improve existing processes by mapping current workflows, engaging field team, creating and communicating improvements for health insurance department• Initiate implementation of operational initiatives through project management, data gathering and data analysis by liaising with Chief Business Officer (CBO)• Collaborate with VP of insurance and sales manager to identify and design strategies to improve the business processes• Develop and maintain Standard Operating Procedures and operations Key Performance Indicator for sales operations, quality assurance, and customer support in health insurance department• Build relationships with cross functional team members, including business development, product, developer, and Finance to shape a well-coordinated strategy and execution plan

Shoreline Community College

Associate’s Degree

IPEKA SUNTER

High School

Indiana University Bloomington

Associate’s Degree