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Joseph Walker
Operations Member Service Manager @LA Fitness
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WORK HISTORY
Operations Member Service Manager @LA Fitness
Houston, TX, US
Overseeing Daily Operations for the Entire Maumee,Ohio LocationResponsible for Reception, janitorial and Kids Klub Staffing-Responsible for cash deposits for the Gym and Personal Training Department-Providing a Great customer service Experience for all members -Making sure there is a safe environment for all employees and members-Overseeing all miscellanous Gross and Revenue-Critical thinking skills-Contract negotiations —Point of contact for all vendors and B2B related instances
ABOUT JOSEPH WALKER
Accomplished and results-driven leader with 15+ years of experience in customer relations and operations management. Delivers success by effectively mobilizing personnel, maintaining operational excellence and leveraging technological resources to streamline existing processes and improve P&L. Adept at leading high performing teams, devising strategic plans, driving sales initiatives while building rock solid relationships and creating the ideal team member and guest experience. Able to set priorities, strengthen internal frameworks and drive stakeholders towards common goals. Gain trust and improve revenue and compliance through coaching, training and KPI analysis.
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