Jonny Prestidge
Program Lead, NiCE User Group (NUG)
- Role
- Program Lead, Nice User Group (Nug) & Club One at NiCE
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Jonny Prestidge
Community and customer marketing leader with 7+ years of experience building and scaling B2B user ecosystems that drive engagement, product adoption, and advocacy. Proven track record of launching cross-functional programs, certification paths, and insight-driven content strategies for global enterprise audiences. Currently lead NICE’s two flagship customer communities—NUG and CLUB ONE—connecting thousands of CX professionals to learn, collaborate, and influence product innovation. Passionate about designing communities where human connection amplifies technological innovation, especially in AI-powered workflows and customer success.
Experience
Program Lead, Nice User Group (Nug) & Club One
Jan 2024 — Present · San Francisco, CA, US
I lead strategy and execution for NiCE’s global customer communities—NUG (NiCE User Group), a product-focused user group for NiCE enterprise software customers, and CLUB ONE, a gamified leadership and learning community for frontline CX leaders. Together they connect thousands of B2B users, spanning frontline supervisors to executives, across industries and regions.My role blends community strategy, customer marketing, and product advocacy. I design and scale programs that deepen user engagement, elevate customer voices, and drive product adoption. This includes- Launching a unified community vision that integrates peer learning, product feedback loops, and points-based recognition systems- Developing and launching the CLUB ONE CXone Supervisor Certification program in collaboration with cross-functional Product Marketing, Enablement, and UX teams—creating a structured path for customers to build expertise and demonstrate mastery- Creating bi-monthly content themes, surveys, and Collective Wisdom reports that turn customer insights into actionable leadership resources- Partnering cross-functionally with Product Marketing, UX, and Customer Success to align community programs with business goals- Producing global events like the Leadership Summit and product webinars, fostering collaboration between NICE users and product teams- Implementing data-driven KPIs around engagement, advocacy, and adoption to measure ROI and inform strategic investment.At the intersection of product, marketing, and community, I help transform customers into co-creators—turning insight into innovation and engagement into measurable business impact.
Education
University of Warwick
Bachelor of Arts (B.A.), History
2010 — 2013
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