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Jonathan Tso
Senior Manager, Product Training and Communications @Silicon Valley Bank
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WORK HISTORY
Senior Manager, Product Training and Communications @Silicon Valley Bank
US
Led the Product Learning team supporting Treasury Management & Liquidity Solutions, Lending, and Payments. Built and scaled training programs to accelerate adoption, compliance, and revenue growth across commercial banking.• Launched a product enablement program that drove $11M in core deposits within 60 days• Reduced content development time by 39% by integrating AI-powered tools into instructional design workflows• Achieved 100% compliance and adoption on regulatory system workflows through targeted training and communications• Digitized onboarding and continuous learning programs, cutting ramp-up time and saving the bank over $100K annually• Created the enterprise learning measurement strategy, tying L&D outcomes to KPIs like adoption, risk mitigation, and business impactTools & Tech: Articulate 360, Rise, Whatfix, Cornerstone LMS, Vyond, MS Teams, Zoom, SCORM, xAPI, AI authoring platforms
ABOUT JONATHAN TSO
My mission is simple: make learning stick and make it matter.I design and deliver training that actually works. It’s relevant, scalable, measurable, and tied to real business goals.For over 13 years, I’ve led programs across onboarding, systems and tools training, product enablement, leadership development, compliance, and enterprise change. I’ve worked in fast-paced, highly regulated environments and know how to connect learning to what matters most: skill development, behavior change, adoption, compliance, productivity, and business growth.My work has resulted in:• 30 to 50% time-to-proficiency reduction through skill-based learning programs• 100% regulatory compliance and adoption on system workflow changes• Hundreds of thousands saved in delivery costs through digital learning solutions• 39% reduction in content development time using integrated AI toolsI start with the needs analysis, build with the learner in mind, and measure impact at every level. I collaborate closely with leaders and stakeholders so learning aligns with the business strategy (no “check the box” training). With deep expertise in instructional design, training strategy, and change enablement, I’m passionate about creating learning that’s engaging, actionable, and proven effective through data.
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