Jolene Makisi

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOLENE MAKISI

A commercially astute, outcomes-focused and collaborative business leader with excellent relationship-building skills at all levels, I am passionate about building engaged, high performing teams. With extensive strategic, e-commerce, marketing and transformation experience in digitally progressive organisations, I have a proven track record of aligning people around high impact, high value activities to deliver against the most challenging customer and commercial objectives. I am known as a trusted, positive and customer-centric leader who can be relied on to deliver exceptional results. Core competencies: • Leadership and Influence: A highly collaborative and motivational leader who builds and inspires high performing teams.• Customer Experience Leadership: A demonstrated ability to develop and execute customer focussed strategies that align with business objectives. • Cross-functional Collaboration: Consistently engages with a wide array of stakeholders, including but not limited to sales, marketing, product development, and operations teams, to drive alignment and a cohesive customer experience.• Customer Mindset: Service-oriented with an unwavering commitment to advocating for customer-centred thinking and innovation. • Strategic Programme Leadership: Extensive experience developing strategy, vision and objectives, and galvanising teams around a common goal to deliver executional elements. • Analytical Acumen: Strong analytical skills with the ability to translate data and insights into actionable strategies and initiatives. • Communication and Presentation Skills: Excellent verbal and written communication skills, with a flair for story telling to simplify complex ideas and engage audiences by making the subject matter interesting, accessible and actionable. • Navigating Complex Environments: Ability to work at speed, with focus, on a global scale, in an environment where decision making is often shared, by building trust and confidence with peers and stakeholders.• Commercial Leadership: Well-versed in business planning, commercial forecasting and sales leadership to achieve financial outcomes.