Nidhi Madia

Reporting & Insight Specialist @Bank of New Zealand

Christchurch, NZ

Collaborate with stakeholders to understand business requirements and analytics objectives.• Consult with stakeholders from across the enterprise by providing insightful andrelevant reports.• Improving customer experience by doing complaints Root Cause Analysis by undertaking analytical research into the causes of customer pain points and provide key findings to stakeholders.• Creating and presenting insights to senior business leaders/ business units to assist with the evaluation of complaint resolution/ management performance and Root Cause Analysis (RCA) findings.• Working closely with External stakeholders to supply relevant data and Insights.• Takes immediate and appropriate action to minimise day-to-day risk to business.• Provide recommendations for process improvement and optimization.• Collaborate with stakeholders to understand business requirements and analytics objectives.• Collect, clean, and preprocess large volumes of data from multiple sources.• Identify data quality issues and implement data cleansing procedures.• Apply statistical analysis and data mining techniques to identify patterns and trends.• Develop and implement data analytics models and algorithms.• Perform data visualization to present findings in a clear and concise manner.• Conduct ad hoc and exploratory analysis to uncover hidden insights.• Stay updated with the latest data analytics tools and technologies.• Identify potential systemic issues (in accordance with standard processes) stemming from customer complaints and co-ordinate with key stakeholders on associated initiatives.• Manages/ administers the Tableau server site and ensure all insights and reports are operating effectively and accurately.

Gujarat Technological University (GTU)

Bachelor's degree, Information Technology

CHARUSAT

Master's degree, Information Technology

Otago Polytechnic

Graduate Diploma , Information Technology