Johnny Claiborne
Network Engineer @ITC Federal
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WORK HISTORY
Network Engineer @ITC Federal
EDUCATION
EC-Council University
Certified Ethical Hacking, Computer and Information Systems Security/Information Assurance
J. Sargent Reynolds
N/a, Business Management
Northern Virginia Community College
continuing CEH
SKILLS
ABOUT JOHNNY CLAIBORNE
With over nine years of experience in IT security and telecommunications, I am a senior VoIP engineer at GEICO, where I provide efficient and reliable support to 400 representatives and multiple call centers. I am certified in ethical hacking and security plus, and I have a strong understanding of HIPAA standards and network security.I am skilled in planning, installing, configuring, testing, and managing VoIP/SIP systems, software, and phone systems, using tools such as Microsoft 365, Verint Workforce Optimization, and Verint Workforce Management. I also troubleshoot and resolve complex technical issues, update and train users on new equipment, and develop and implement policies and procedures to ensure compliance and quality. I am passionate about delivering customer satisfaction and enhancing system performance and security.As a dynamic leader and contributor, I also impart my knowledge and skills to new hires and teams, providing clear and concise guidance and training. I am always eager to learn new applications, software, and system enhancements, and I collaborate well with internal and external stakeholders. I am confident that I can add value to any organization that requires a professional with a comprehensive background in IT security and technical installations.
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