John Harrison

Territory 7 Fso Manager @Motorola Solutions

Phoenix, AZ, US

Responsibilities include leading the Field Service Organization (FSO) and Motorola Service Center (MSC) teams in a large territory including Arizona, Nevada, Colorado, Utah, Wyoming, New Mexico, and El Paso, Texas. •Manage organization of 50 personnel of Field Service Technicians (FST’s) and Managers of FST’s responsible for local technical onsite support for the operation and maintenance of Service Contracts. •Responsible for 24x7x365 support services including installation, repair, preventive maintenance, and engineering change requests. •Lead role in SUA/Juniper/KCore upgrades as well as working with partner shops. •Responsible for hiring, personnel evaluations, and developing talent.•Lead role in managing two MSI facilities located in Arizona and New Mexico. •Manage MSI owned Airtime system with over end users.•Owner of and responsible for multiple departments profit and loss (P&L) while growing revenue and reducing cost year after year. •Manage fleet of more than 50 vehicles along with diverse department tools and equipment-ensuring calibration is current with various equipment manufacturers. •Solve problems internally and externally with tools, processes, procedures, or outside the box thinking to achieve and exceed optimal performance to customer networks and overall service delivery. •Strategic thinker with success in managing complex cross-functional projects throughout the Territory as well as oftentimes assisting other regions with resources, equipment, and expertise.•Partner closely with customers and internal teams including but not limited to Sales, Engineering, System Implementation, Program Management, Managers and Business leaders within or outside of the organization to prioritize, allocate, and coordinate resources.

ITT Technical Institute-Greenfield

Associate of Arts and Sciences (A.A.S.), Electronics Engineering

University of Phoenix

Bachelor's degree, Business, Management, Marketing, and Related Support Services