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Servicenow Architect @Sedgwick Technology Solutions Formerly
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WORK HISTORY
Servicenow Architect @Sedgwick Technology Solutions Formerly
Maintaining the Technical Lead currently for various projects; responsibilities as the Lead include: responsibility for the SDLC process on our agile team, leading the implementations and technical development of various aspects of ServiceNow for the team. The Architect position responsibilities include: defining standards for the teams across the department, defining technical solutions and working with the team(s) to layout the implementation methodologies for given solutions.
EDUCATION
DeVry University
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
SKILLS
ABOUT JOHN C.
Experienced in managing and building ITIL processes and process adherence along with supporting ITIL processes through various ITSM platforms. Worked with various organizations in various industries such as: Government, Healthcare, Communications, Gas & Electric, etc. Implemented, supported and managed various ITSM platforms such as ServiceNow, BMC Magic, BMC Remedy, and CA ServiceDesk. Development experience in platform integrations, web-based development, JavaScript, HTML, CSS. Implemented multiple discovery products as integration points within a Configuration Management Database such as: Netcool, TADDM, eyeShare, SolarWinds, SCCM.
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