John C.

About John C.

Experienced in managing and building ITIL processes and process adherence along with supporting ITIL processes through various ITSM platforms. Worked with various organizations in various industries such as: Government, Healthcare, Communications, Gas & Electric, etc. Implemented, supported and managed various ITSM platforms such as ServiceNow, BMC Magic, BMC Remedy, and CA ServiceDesk. Development experience in platform integrations, web-based development, JavaScript, HTML, CSS. Implemented multiple discovery products as integration points within a Configuration Management Database such as: Netcool, TADDM, eyeShare, SolarWinds, SCCM.

Experience

1. Servicenow Architect

   Sedgwick Technology Solutions Formerly

   Feb 2016 — Present

   Maintaining the Technical Lead currently for various projects; responsibilities as the Lead include: responsibility for the SDLC process on our agile team, leading the implementations and technical development of various aspects of ServiceNow for the team. The Architect position responsibilities include: defining standards for the teams across the department, defining technical solutions and working with the team(s) to layout the implementation methodologies for given solutions.

Education

• DeVry University

  Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance

  2008 — 2011

Skills

• Itsmf
• Service-Now
• Information Security
• Help Desk Support
• Itil V3 Foundations Certified
• Microsoft Office
• Mysql
• Itil
• Ios
• Databases
• Cobol
• Software Documentation
• Private Investigations
• Cisco Technologies
• Snmp
• Business Ethics
• System Administration
• Windows Xp
• Xhtml
• Android Sdk
• Security
• Sharepoint
• Troubleshooting
• Oracle 9i
• Css2
• Technical Support
• Html
• Javascript
• Html 5
• Accreditation
• Computer Hardware
• Asp.net
• System Monitoring
• Servicenow
• IT Service Management
• C#
• Ca Service Catalog
• Integration
• Oracle
• Database Administration