Joel Yanez
Client Intake Supervisor (Ca, Wa, Co, Ut, Az, Nv) @Alexandra Lozano Immigration Law Pllc
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WORK HISTORY
Client Intake Supervisor (Ca, Wa, Co, Ut, Az, Nv) @Alexandra Lozano Immigration Law Pllc
San Diego, CA, US
Internal promotion. Overseeing intake operations for the largest humanitarian immigration law firm in the U.S. I ensure that every client receives exceptional service and that our processes remain efficient and compliant. In this role, I audit team performance, and drive process improvements to enhance case preparation and workflow. Acting as a key liaison between staff and management, I help align our daily operations with the firm’s mission of transforming lives through immigration advocacy.In this role, I design and implement scalable systems to support high-volume case intake, streamline workflows, and maintain compliance with evolving immigration requirements. I regularly audit performance metrics, provide targeted coaching, and coordinate with cross-functional leaders to ensure quality, consistency, and alignment with the firm’s mission.Whether it’s refining SOPs, solving workflow bottlenecks, or motivating the team through critical challenges, I take pride in being a reliable bridge between frontline staff and leadership. Together, we move smarter, sharper, and stronger—because the communities we serve deserve nothing less
EDUCATION
Li Po Chun United World College of Hong Kong
International Baccalaureate Diploma, International Baccaulaureate
Earlham College
Bachelor of Arts (B.A.), Politics
ABOUT JOEL YANEZ
Accomplished operations professional with over 10 years of experience in developing and executing successful demand-generation campaigns and optimizing internal operations. Adept at leveraging data to inform strategy, managing social media, copywriting, and content production. Proven track record of delivering valuable insights, streamlining operational procedures, and driving demand generation through collaboration with cross-functional teams in English and Spanish.
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