Scott Hamilton
Executive IT Support Analyst @Mrc Global
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WORK HISTORY
Executive IT Support Analyst @Mrc Global
Delivered direct IT support to C Suite executives, achieving a 99% satisfaction rate through rapid problem resolution and proactive technology maintenance.• Diagnosed and rectified complex network and AV technology issues, reducing executive downtime by 30% and ensuring continuous high-level operations.• Elevated end-user experience by maintaining and optimizing all executive conference rooms, contributing to seamless high-stakes meetings with zero reported AV failures.• Administered Microsoft Intune, O365, and Azure tenants, streamlining endpoint management and enhancing mobile device policy compliance across the organization.
EDUCATION
Southside High School
Hgh School Diploma
Westark Community College
Not-Applicable, Electronics
Art Institute of Houston
Associates, Music & Video Business
ABOUT SCOTT HAMILTON
Results-driven IT professional with 20+ years of hands-on experience in desktop support…
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