Jevonna Johnson
Operations Executive | Mortgage Banking Strategy & Execution | Agile Product Management | Operational Transformation | Global Delivery Models | Customer Experience Innovation | Talent Development | Six Sigma Green Belt
- Role
- Senior Vice President Operations at Upgrade, Inc.
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Jevonna Johnson
Dynamic, results-driven executive with over 25 years of success leading enterprise-wide strategies across mortgage banking, fintech, consumer lending, HR, and operations. Expert in designing and scaling high-impact solutions that drive profitability, operational efficiency, regulatory readiness, and cultural alignment. Recognized for inspiring teams, modernizing customer experiences, and building agile, data-driven organizations. Adept at steering growth in complex environments through cross-functional leadership, stakeholder alignment, and innovation.
Experience
Senior Vice President Operations
Nov 2025 — Present · Phoenix, AZ, US
Education
Western International University
Business Administration, Management and Operations
2015 — 2017
Western Governors University
Bachelor of Science Business Administration - BSBA, Business, Management, Marketing, and Related Support Services
2020
Skills
- Strategy
- Management
- Banking
- Fha De Certification
- Training
- New Business Development
- Sales Management
- Change Management
- Project Management
- Business Development
- Six Sigma
- Coaching
- Strategic Planning
- Mortgage Banking
- Credit
- U.s. Federal Housing Authority (Fha)
- Leadership
- Fha
- Mortgage Lending
- Program Management
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