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Jenny Francis
Executive Manager, Digital @Hunter Water
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WORK HISTORY
Executive Manager, Digital @Hunter Water
AU
Member of the Executive Team, accountable for Digital Strategy, Enterprise Architecture, Cybersecurity, Data & AI Governance, and delivery of enterprise-critical transformation programs.Key Achievements:Led the recovery and delivery of Hunter Water’s largest digital programs: Returned the Field Service Management (FSM) and GIS programs to green status through program re-governance, benefit revaluation, and hands-on delivery leadership; secured Board support for go-live and funding variations.Ensuring an enterprise-wide ever-green Cybersecurity Roadmap: Maintained ISO27001 certification across IT and OT, delivered executive education initiatives including a ransomware simulation; elevated OT/IT collaborationPioneering AI and Data Governance: Gained Board approval for AI Policy, launched the AI Ethics Committee and the AI Catalyst Program, established the Data Insights program (75+ use cases delivered), leading the shit to data as a critical enterprise asset.Leading digital transformation: Introduced MIT’s digital transformation framework, gaining executive endorsement to realign decision-making around shared understanding and prioritisation.Collaborated on pricing submission success: Led Digital division input into Price Path 30 submission, securing funding for core digital capabilities and enabling strategic uplift despite broader constraints; positioned digital spend in terms of customer and enterprise outcomes.Built a high-performing leadership team: Delegated executive leadership while focussed on FSM/GIS delivery risk remediation, fostering Group Manager ownership of cybersecurity, strategy, and operations; strengthened strategic capability across the team through setting top 3 clear priorities, driving strategic focus and development coaching.National and international thought leadership: Chair of SWAN APAC; panel / webinar speaker on digital; collaborating with APAC leadership on SWAN’s 2025 regional conference in Sydney.
EDUCATION
University of Newcastle
Bachelor of Science - BS
St Francis Xavier College, Hamilton
Higher School Certificate
Australian Institute of Company Directors
Graduate, Company Directors Course
University of Newcastle
Bachelor of Science (Hons), Visual Neuroscience
SKILLS
ABOUT JENNY FRANCIS
I never set out to be a CIO. I dropped out of first year Computer Science finding it too dry and boring. Yet, after discovering my passion for aligning technology to business strategy, I’ve realised that being a CIO or CDO is exactly where I’m meant to be. the place I can truly make an impact.I thank my mother, who bought our family a MacPlus computer when I was at Uni. I discovered I had a real aptitude for using technology to make my life easier and my uni assignments better. Today, yes, I am a proud early adopter of technology to serve my personal life… I love it. In business, my “thing” has been demystifying technology and driving business improvement with the right combo of people, process and tech change. It’s never about the technology. it must always start with the outcome you’re seeking and work back from there.With over 25 years of senior and executive leadership experience, I’ve led LEAN business improvement, customer centricity programs, and digital transformation across industries including banking, transport logistics, supply chain and utilities, from government owned to listed in the ASX50. I strive to create teams where people feel empowered, valued, and motivated to do their best work. By fostering trust, giving autonomy, and recognizing achievements, I aim to build an open, fun, and supportive culture where everyone can thrive.
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