Jennifer H.

Senior Director Client Services & Operations @Modivcare

Miami Lakes, FL, US

Lead regional Medicaid operations across multimillion-dollar contracts, with strategic oversight of performance, compliance and service delivery across Medicaid and Medicare lines of business• Deliver $250k in quarterly cost savings through vendor consolidation, contract renegotiation and performance-based governance• Spearheaded transformation initiatives that improved service KPISs by 24%, secured multi-contract renewals and elevated client satisfaction• Monitor vendor compliance with SLAs and KPIs, resolving performance gaps through structured action plans and escalation protocols• Partner with finance to align vendor invoicing, budgeting and forecasting across service lines, managing a $237M budget• Facilitate cross-functional collaboration with IT, product, member care and operations teams to ensure vendor services meet evolving business needs

Wilmington University

Bachelor of Business Administration - BBA