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Jenna Johnson

Program & Project Management Senior Manager @Verizon Connect

San Diego, CA, US
EMAILS
j••••••••@verizonconnect.com
MOBILE NUMBERS
+13•••••••92

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WORK HISTORY

Jul 2025 — Present

Program & Project Management Senior Manager @Verizon Connect

San Diego, CA, US

Retention Program Manager executing on key initiatives directly impacting customer retention and renewals within our Global Customer Success organization.

EDUCATION

2007 — 2009

University of Iowa

Bachelor of Business Management, Business Management

2004 — 2006

Black Hawk College

Associate of Arts

SKILLS

Microsoft OfficeSalesCustomer ExperienceHuman ResourcesAccount ManagementMarketingRetailCustomer RetentionCustomer ServiceTrainingCustomer SatisfactionAnalysisContact CentersManagementLeadershipCall CentersTime ManagementCoaching

ABOUT JENNA JOHNSON

I have built a successful career out of my first full time post-college job. I am an experienced Senior Manager with a background of working in the customer service, operations and program management roles. Skilled in Sales, Contact Centers, Management, Customer Experience, and Training. I graduated from University of Iowa with a Business Management degree. I recently received my PMP certification.

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