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Business Technology Portfolio Leader, Branch Experience @KeyBank
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WORK HISTORY
Business Technology Portfolio Leader, Branch Experience @KeyBank
Directing the strategic technology roadmap for sales and servicing applications used nationwide, focusing on the intersection of operational stability, innovation, and security.Strategic Leadership & Transformation* Portfolio Stewardship: Partner with retail business leadership and infrastructure teams to modernize technology across US branches.* Engineering Partnership: Set the strategic direction for multiple agile squads, to deliver iterative system enhancements and feature rollouts* Cloud Modernization: Accountable for the successful migration of branch systems to the Google Cloud Platform (GCP).* Innovation Focus: Continuous partnership on innovation strategy for experience improvements for both clients and bankers, including leveraging AI opportunitiesHigh-Impact Implementations* Fraud Reduction: Spearheaded a modern client authentication solution that reduced branch fraud losses * Small Business Innovation: Led the digitization of the small business program, resulting in 200+ new originations within the first 90 days of launch.* Hardware Evolution: Executed the strategic vision for Chip and Tap enablement on CAD devices, improving both client experience and security posture.* Operational Excellence: Manage multimillion annual budget while maintaining a relentless focus on the stability and security of the branch application portfolio
EDUCATION
Institute of Management, Kerala (IMK)
MBA, Information Systems & HR
Weatherhead School of Management at Case Western Reserve University
Executive MBA
Bharathiar University
BE, Computer Science & Engineering
SKILLS
ABOUT JENCY JOHN
Results-driven technology leader with nearly two decades of experience steering large-scale technology transformations and fostering innovation across Financial Services, Health Insurance, Retail, and Transportation. Expert at aligning complex business strategies with technology execution to deliver measurable enterprise impact, including P&L management, cloud modernization, high-stakes core system conversions, and merger. Recognized for building high-performing, transparent teams and translating long-term vision into executable, value-driven roadmaps.
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