Jeffrey Vizueta Ed. D.
Customer Experience Manager @Kaseya
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WORK HISTORY
Customer Experience Manager @Kaseya
Orlando, FL, US
Customer Experience Manager responsible for leading Voice of the Customer (VOC) programs that capture and analyze sentiment through CSAT, NPS, and CES metrics. Manages survey design, oversees SaaS tools such as Survey Monkey & Medallia and delivers actionable insights to drive service improvements. Collaborates across functions to ensure customer feedback informs strategic decisions and enhances overall experience
EDUCATION
Olivet Nazarene University
Doctor of Education (Ed.D.), Ethical Leadership
Keller Graduate School of Management of DeVry University
M.B.A, Project Management Concentration
St. Augustine College
Associate of Science - AS, Computer and Information Sciences, General
OBS Business School
Master's degree, Consumer Experience Management
DeVry University
B.S, Computer Information Systems
SKILLS
ABOUT JEFFREY VIZUETA ED. D.
As a Customer Experience Manager at Kaseya, I lead strategic Voice of the Customer (VoC) initiatives that transform feedback into actionable insights. I specialize in capturing and analyzing customer sentiment through CSAT, NPS, and CES metrics to drive continuous service improvement and elevate the customer journey.Previously, my tenure as Voice of the Client Analyst at Cartier was marked by evaluating and enhancing the overall client experience. My expertise in data analytics and optimization of AI platforms (Medallia, Cresta & CKC), supported the overall client experience strategy.
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