Michael Pl Saint Remy
Customer Support Engineer @Kaseya
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WORK HISTORY
Customer Support Engineer @Kaseya
Miami, FL, US
Promptly and accurately record customer communications, technical troubleshooting steps taken, and relevant support activities in our ticketing system -Provide Technical Support via Telephone, Chat, Remote Meeting, and Email -Manage multiple tasks in a fast-paced environment with competing priorities -Continuously train on new and upcoming Kaseya products to ensure the highest level of technical acumen -Cross-communication between all departments to ensure issues are resolved with urgency-Ability to work independently and as a part of a cohesive team
EDUCATION
Miami Dade College
Business Administration and Management, General, 1st year
University of Miami
Cybersecurity, Cybersecurity
Santa Fe College
Business Administration and Management, General, 2nd year
IMG Academy
High School Diploma, 11th grade/12th grade
ABOUT MICHAEL PL SAINT REMY
Driven, Results-oriented, Eager to contribute in team’s performance for a progressive organization. Enthusiastic and ready for new challenges. Continuously seeking new ideas and ways to improve a service or product.
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