Jeffrey Balch
Field Technical Strategy and Operations Program Manager @GFiber
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WORK HISTORY
Field Technical Strategy and Operations Program Manager @GFiber
Salt Lake City, UT, US
National Drops, Installs and Repair Program Lead tasked with defining program strategy and executing the path forward to support the evolving directions and business goals.Provide input and guidance to support all ePMO projects for new product roll out and feature changes that impact the field. Define potential impact and establish training and implementation plan.Establish and implement the appropriate cadence for the delivery of policy changes and oversee the execution of new processes. Support Vendors and Vendor Managers to ensure a clear understanding of expectations and the define the steps for successful implementation. Contribute as a subject matter expert across various business functions such as construction and field operations such as: Performance evaluations, price/contract negotiations, RFPs, policy guidance production expectations and gaining alignment meet/exceed business goals.
EDUCATION
University of Phoenix-Utah Campus
Bachelor of Science Business Management
SKILLS
ABOUT JEFFREY BALCH
I am a Program Manager and Leader who thrives on developing creative, scalable solutions to problems that impact business. Years of experience in both technical and managerial roles have allowed me the opportunity to lead the delivery of high quality, cost effective solutions in support of business objectives. Managing every aspect of telecom from day-to-day operations, to developing and implementing strategic plans, maintaining the highest level of customer service and implementing innovations has afforded me the unique opportunity to gain valuable experience that continues to grow and shape my contributions to projects and programs.
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