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Start for FreeJayanth Putcha
Customer Operations Analyst @Accenture UK & Ireland
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WORK HISTORY
Customer Operations Analyst @Accenture UK & Ireland
Dublin, IE
Supporting Trust & Safety operations through content review and policy enforcement.• Handling account checks, verification reviews, and eligibility assessments.• Assisting users with issues related to the payment process, billing concerns, and subscription troubleshooting.• Ensuring user safety by identifying, analysing, and escalating harmful or violating content.• Maintaining high accuracy and quality standards across daily workflows.• Collaborating with cross-functional teams to improve processes and operational efficiency.• Using analytical thinking to identify trends, gaps, and improvement opportunities.• Contributing to a safe, positive, and reliable experience for users platforms.
EDUCATION
Lovely Professional University
Bachelor of Technology - BTech, Mechanical Engineering
Behara Polytechnic college
Diploma of Education, Mechanical Engineering
DAV Centenary Public School - India
High School Diploma, 10th class
Dublin Business School
Master of Business Administration - MBA, Project Management
ABOUT JAYANTH PUTCHA
Currently serving as a Customer Operations Analyst at Accenture UK & Ireland, contributing to Trust & Safety operations through content review, policy enforcement, and payment process troubleshooting. Focused on ensuring user safety by identifying and escalating harmful content while maintaining high accuracy and quality standards. Holds an MBA in Project Management from Dublin Business School, complementing a background in Mechanical Engineering. Motivated by a commitment to fostering operational efficiency and collaboration, with a focus on enhancing user experiences and driving process improvements.
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