Jason Roberts

Senior Director @TSI - Transworld Systems Inc.

Mobile, AL, US
MOBILE NUMBERS
+15•••••••22

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WORK HISTORY

Jun 2024 — Present

Senior Director @TSI - Transworld Systems Inc.

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EDUCATION

2006 — 2012

Penn State University

Business Administration and Management, General

SKILLS

Internal Control ImplementationProcess ImprovementExecutive ReportingManagementTeam BuildingPerformance ReviewsCall CentersWorkforce ManagementAnalysisCredit CardsCollection StrategyLeadershipTrainingCustomer SatisfactionStrategic PlanningCustomer ServiceData AnalysisCoachingRisk ManagementProject ManagementTrendingCredit

ABOUT JASON ROBERTS

High energy, highly motivated professional with years of experience in the loan servicing and collections industry. Ability to utilize and create metrics across multiple skills and disciplines and integrate with workforce management to ensure resources are in place. Creates aggressive strategies to ensure successful approach to portfolio management. Successful track record of utilizing technology to reduce waste in call center and back office servicing and streamline processes to ensure technical accuracy. Leader of internal control testing and certification with experience in government servicing contracts. Proven track record of reducing attrition rates and hiring motivated staff and developing into top performing teams.

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