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Start for FreeAngela Armstrong
Executive Vice President & General Manager @TSI - Transworld Systems Inc.
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WORK HISTORY
Executive Vice President & General Manager @TSI - Transworld Systems Inc.
Founded in 1970, TSI stands as the leading tech-driven provider in Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), Legal Services, and Loan Servicing Solutions. With a robust financial foundation, TSI operates globally, employing more than staff in centers in the U.S, Canada, Latin America, India, and the Philippines. TSI\'s Training Program is a four-year Apex Award winner and ranked the second-best training and development program globally and recognized for its outstanding contributions to employee learning programs by Training Magazine.As EVP & General Manager at TSI, I lead the strategic direction and operational performance of our Healthcare division—the largest and most innovative provider of revenue cycle, bad debt, and extended business office solutions in the United States.My focus is on delivering AI-powered, compliance-first services that optimize patient financial engagement, reduce operational costs, and accelerate cash flow for some of the nation’s largest health systems and specialty physician practices.Key Highlights:Spearheaded the rollout of Pulse, TSI’s AI-powered denial management platform, reducing appeal turnaround times by 40% and increasing reimbursement rates by 18% within 12 months.Scaled advanced automation and predictive analytics across aged insurance, bad debt, and EBO service lines, driving a 30%+ reduction in operational cost and 15% increase in revenue recovery.Championed a patient-centric engagement model using NLP and omnichannel outreach to enhance self-pay resolution and protect hospital brand reputations.Oversaw national deployment of Speech Analytics and Quality Monitoring, delivering real-time insights to improve patient service and ensure HIPAA compliant excellence at scale.Partnered cross-functionally to integrate TSI’s platform with leading EHR systems, enabling seamless, compliant workflows and faster time-to-value for providers.
EDUCATION
Louisiana State University
Master of Business Administration - MBA, Finance Specialization
Arizona State University
Bachelor's degree, Business and Organizational Leadership
ABOUT ANGELA ARMSTRONG
Commercially adept, strategically agile business leader with a progressive and accelerated career trajectory ensuring consistent business growth and success. Expert in distilling complex business challenges into tangible revenue, increasing process efficiency, and ensuring margin driven sales results. Demonstrated success in delivering business development vision, leadership, and management for high-growth firms. Solid history of devising innovative and entrepreneurial strategies aimed at increasing productivity, profitability, and operational efficiency. Performance-driven with a relentless commitment to quality, employee engagement, and customer satisfaction. Stellar record of spearheading production operations, revenue cycle management activities, and organizational optimization for technology-enabled service providers. Track record of successful initiatives in operations management, quality control leadership, as well as strategic business planning and relationship building. Proven leader, training teams to go above-and-beyond in their delivery of exceptional service. Passionate about providing exceptional brand value to the customer and increased valuation to the shareholder. • Strategic Planning & Analysis• Business Development & Expansion • Regulatory Compliance • Financial Operations Management • Risk Assessment & Mitigation • Budget/P&L Management • Continuous Process Improvement • Revenue Cycle Management• Expense Control & Cost-Savings
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