Jason Roberts
Senior Director - Operations at Transworld Systems, Inc.
- Role
- Senior Director at TSI - Transworld Systems Inc.
- Location
- Mobile, AL, US
- LinkedIn followers
- 500 followers
About Jason Roberts
High energy, highly motivated professional with years of experience in the loan servicing and collections industry. Ability to utilize and create metrics across multiple skills and disciplines and integrate with workforce management to ensure resources are in place. Creates aggressive strategies to ensure successful approach to portfolio management. Successful track record of utilizing technology to reduce waste in call center and back office servicing and streamline processes to ensure technical accuracy. Leader of internal control testing and certification with experience in government servicing contracts. Proven track record of reducing attrition rates and hiring motivated staff and developing into top performing teams.
Experience
Senior Director
Jun 2024 — Present
Education
Penn State University
Business Administration and Management, General
2006 — 2012
Skills
- Internal Control Implementation
- Process Improvement
- Executive Reporting
- Management
- Team Building
- Performance Reviews
- Call Centers
- Workforce Management
- Analysis
- Credit Cards
- Collection Strategy
- Leadership
- Training
- Customer Satisfaction
- Strategic Planning
- Customer Service
- Data Analysis
- Coaching
- Risk Management
- Project Management
- Trending
- Credit
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